Refund Policy for Needle Gem
Last Updated: October 30, 2025
1. Introduction
Welcome to Needle Gem. This Refund Policy details the terms and conditions regarding refunds for all subscription services offered by Needle Gem (“we,” “us,” or “our”). This policy is a legally binding part of our Terms of Service. By making a purchase on our platform, you acknowledge and agree to the terms outlined in this policy.
2. Subscription Services
This section applies to all our recurring monthly and annual subscription plans, including the Founder’s Beta plan.
a) 30-Day Free Trial (Founder’s Beta Program)
Our Founder’s Beta program includes a 30-day free trial. If you cancel your subscription through your account dashboard at any time before the trial period ends, you will not be charged.
b) General Subscription & Cancellation Policy
You may cancel your subscription at any time via your account dashboard. Your cancellation will take effect at the end of your current paid billing period. You will continue to have access to the service until the end of that period.
c) No Refunds for Subscription Fees
All payments for subscription services are non-refundable. We do not offer refunds or credits for partial subscription periods, unused time, or any other reason once a payment has been processed. This policy applies to all subscription tiers and billing cycles (monthly or annual).
3. Exceptions and Legal Guarantees
While our policy is that all sales are final, we will consider issuing a refund under the following limited circumstances:
Confirmed Billing Errors
If you believe you have been charged incorrectly due to a technical error in our billing system, please contact us immediately. If we confirm a billing error, we will issue a full or partial refund for the amount charged in error.
Legally Mandated Refunds
This policy does not override any mandatory consumer protection rights or “cooling-off” periods you may be entitled to under the laws of your jurisdiction. For example, consumers in the European Union have a 14-day right of withdrawal for online purchases under EU consumer protection law. If you believe you are entitled to a refund under such laws, please contact us with the relevant details.
Any decision to grant a refund outside of these specific exceptions is at our sole discretion.
4. How to Request a Review
To request a refund based on a billing error or a legal guarantee, please contact our support team with your account email, the transaction date and amount, and a detailed explanation of the issue.
Email: needlegem@proton.me
Please note that submitting a request does not guarantee that a refund will be granted. We will review each request on a case-by-case basis and respond within 5-7 business days.
5. Policy Changes
We reserve the right to modify this Refund Policy at any time. We will notify you of significant changes by updating the “Last Updated” date on this page and, where appropriate, by email or through a notice on our dashboard. Your continued use of the Service after any changes constitutes your acceptance of the new Refund Policy.
6. Contact Us
If you have any questions about this Refund Policy, please contact us at:
Questions about this document?
If you have any questions or concerns about this policy, please don't hesitate to contact us.